Last Updated: 17 August 2026

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Welcome to TOT Trends. These Terms & Conditions govern your access to and use of the website https://www.tottrends.shop/ ("Website") and the purchase of products through the Website.

By accessing, browsing or placing an order on the Website, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy and Cancellation/Return/Refund Policy.

If you do not agree with any of these terms, please do not use the Website or place an order.

1. About TOT Trends

The Website is operated by TOT Trends, having its business address at:

6B, Rishi Complex, Thillai Nagar,
2nd Floor, 1st Cross Street,
Trichy – 620018, Tamil Nadu, India.

For customer support:

Email: trendstot@gmail.com
Phone: +91 93615 99019
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM

2. Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to purchase products from our Website.

If you are purchasing products for a minor, you confirm that you are legally authorised to make the purchase and accept these Terms on their behalf.

3. Products

TOT Trends sells clothing, traditional wear, children's clothing, women's clothing, men's/boys' clothing, sarees, family/fashion combinations and accessories through the Website.

We make reasonable efforts to display product descriptions, photographs, colours, sizes and other details accurately.

However:

• Actual product colours may vary slightly depending on your device display.

• Minor variations in fabric, print, embroidery, finishing or appearance may occur.

• Product measurements and size information should be checked before placing an order.

• Product availability is subject to stock availability.

4. Prices

All product prices displayed on the Website are subject to change without prior notice.

The applicable price at the time the customer places the order will generally be the price charged for that order.

Any applicable shipping charges, taxes or other charges will be displayed during the checkout process wherever applicable.

5. Order Placement

When you place an order on the Website, you agree to provide accurate and complete information including:

• Name

• Mobile number

• Email address

• Billing address

• Shipping address

• Payment information, where applicable

You are responsible for ensuring that the information provided is correct.

TOT Trends may contact you through phone, SMS, WhatsApp or email regarding your order, delivery, payment or customer support.

6. Order Acceptance

Placing an order does not automatically guarantee acceptance of the order.

TOT Trends reserves the right to cancel or decline an order in circumstances including:

• Product becoming unavailable

• Incorrect product or pricing information

• Suspected fraudulent or unauthorised transaction

• Incorrect or incomplete customer information

• Delivery limitations

• Technical errors

• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method, subject to the applicable refund policy and payment processor procedures.

7. Payment

Payments may be processed through third-party payment service providers/payment gateways made available on the Website.

Depending on the payment option available at checkout, customers may be able to pay using supported payment methods such as UPI, debit card, credit card, net banking or other supported payment instruments.

Payment processing is handled through the applicable payment service provider's secure payment infrastructure.

Paytm, where available as a payment gateway/payment option, acts as a payment facilitator for processing the payment transaction. Paytm is not the seller of the products purchased from TOT Trends.

TOT Trends remains responsible for:

• Product availability

• Order confirmation

• Order processing

• Product quality

• Packaging

• Shipping and delivery

• Cancellation

• Returns, where applicable

• Refunds relating to the order

For payment-processing issues such as a payment being debited but the order/payment status not being updated, customers may contact the payment service provider and TOT Trends customer support.

8. Payment Confirmation

After successful payment, the customer may receive an order/payment confirmation through the Website, email, SMS, WhatsApp or other communication method provided during checkout.

A successful payment does not automatically mean that the order cannot subsequently be cancelled due to product availability, fraud prevention, technical errors or other legitimate reasons.

9. Shipping & Delivery

Orders will be shipped to the address provided by the customer during checkout.

Orders are generally processed and shipped within the delivery timeline mentioned on the Website or at the time of order confirmation.

Delivery timelines may vary depending on:

• Product availability

• Customisation or processing requirements

• Shipping location

• Courier/postal service

• Weather conditions

• Public holidays

• Natural disasters

• Other circumstances beyond our reasonable control

Once the order has been handed over to the courier/logistics provider, delivery is subject to the courier's operational timelines.

Tracking information may be provided to the customer through WhatsApp, SMS, email or other available communication channels.

Customers are responsible for providing a complete and accurate delivery address and contact information.

10. Cancellation

Cancellation requests must be made according to the cancellation period and conditions specified in our Cancellation & Refund Policy.

Certain products may not be eligible for cancellation once processing, customisation, stitching, alteration, embroidery or dispatch has started.

TOT Trends reserves the right to reject cancellation requests that do not satisfy the applicable cancellation conditions.

11. Returns, Replacement & Refunds

Returns, replacements and refunds are governed by our Cancellation, Return & Refund Policy displayed on the Website.

Customers must review that policy before placing an order.

Where a product is eligible for return, replacement or refund, the customer may be required to provide photographs, videos, order details or other information necessary to verify the issue.

Refunds, when approved, will generally be processed through the original payment method used for the transaction, subject to the payment gateway/bank processing timelines.

Any refund timeline communicated by TOT Trends may depend on the payment gateway, acquiring bank, issuing bank or other financial institution.

12. Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, you should contact TOT Trends customer support within the period specified in our Return/Refund Policy.

The customer may be required to provide:

• Order number

• Product photographs

• Packaging photographs

• Video evidence, where reasonably required

• Description of the issue

After verification, TOT Trends may provide an eligible replacement, return or refund in accordance with the applicable policy.

13. Customised Products

Products involving customer-specific customisation, embroidery, name printing, stitching, alteration, pre-pleating or other personalised work may have different cancellation and return conditions.

Customers must carefully verify the information provided for customisation before submitting an order.

TOT Trends may not accept cancellation, return or refund requests for customised products where the work has already commenced, except where required under applicable law.

14. Customer Account

If account registration is available, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

You must immediately notify TOT Trends if you believe that your account has been accessed without authorisation.

15. Prohibited Use

You agree not to use the Website:

• For unlawful purposes

• To commit fraud

• To make unauthorised transactions

• To provide false information

• To interfere with Website functionality

• To attempt unauthorised access to the Website or its systems

• To copy or misuse Website content

• To conduct activities that violate applicable Indian laws

TOT Trends reserves the right to restrict or terminate access where misuse or unlawful activity is reasonably suspected.

16. Intellectual Property

The Website and its content, including logos, photographs, graphics, product images, text, designs, layout, branding and other materials, are owned by or licensed to TOT Trends unless otherwise stated.

No part of the Website may be reproduced, copied, modified, distributed or commercially exploited without prior written permission.

17. Third-Party Services

The Website may use third-party service providers including payment gateways, courier companies, logistics providers, communication services, analytics services and other technology providers.

Your use of third-party services may also be subject to the respective provider's terms and privacy policies.

TOT Trends is not responsible for independent failures or policies of third-party service providers, except to the extent required under applicable law.

18. Payment Gateway

Where Paytm or another third-party payment gateway is offered on the Website, the payment gateway processes the payment transaction on behalf of the merchant.

The payment gateway does not become the seller of TOT Trends products merely because it processes the payment.

Issues relating to products, delivery, cancellation, return or refund should be raised with TOT Trends.

Payment processing issues, including unsuccessful transactions or amounts debited without successful order confirmation, may also be raised with the relevant payment service provider.

19. Privacy

TOT Trends collects and processes customer information for purposes including:

• Processing orders

• Processing payments

• Delivering products

• Providing customer support

• Preventing fraud

• Managing returns and refunds

• Improving Website functionality

• Communicating order updates

• Complying with applicable laws

For more information, please read our Privacy Policy.

20. Electronic Communications

When you use the Website, place an order or communicate with TOT Trends electronically, you consent to receive communications electronically through email, SMS, WhatsApp, phone calls or other available communication channels for purposes related to your orders, payments, delivery, customer service and other permitted communications.

21. Fraud Prevention

TOT Trends may conduct reasonable checks to identify suspicious, fraudulent or unauthorised transactions.

Where a transaction appears suspicious or fraudulent, TOT Trends may delay, reject or cancel the transaction and may contact the customer for verification.

Where required, information relating to suspected fraudulent or unlawful activity may be shared with payment service providers, logistics providers, banks, government authorities or law enforcement agencies in accordance with applicable law.

22. Limitation of Liability

TOT Trends will take reasonable steps to provide accurate product information and reliable Website services.

However, to the extent permitted by applicable law, TOT Trends shall not be responsible for losses caused solely by circumstances beyond its reasonable control, including internet failures, payment gateway interruptions, courier delays, natural disasters, government restrictions or other force majeure events.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

23. Force Majeure

TOT Trends shall not be responsible for delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, floods, fire, strikes, pandemics, government restrictions, transportation disruptions, internet outages or failures of third-party service providers.

24. Changes to Terms

TOT Trends may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable laws.

The updated version will be published on the Website with the revised "Last Updated" date.

Customers are encouraged to review the Terms periodically.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and jurisdictional requirements, disputes relating to these Terms or transactions with TOT Trends shall be subject to the jurisdiction of the competent courts at Tiruchirappalli, Tamil Nadu, India.

26. Customer Support & Grievance Contact

For questions, complaints, cancellation requests, return requests, refund issues or other concerns relating to an order, please contact TOT Trends directly.

TOT Trends

6B, Rishi Complex,
Thillai Nagar, 2nd Floor,
1st Cross Street,
Trichy – 620018, Tamil Nadu, India

Email: trendstot@gmail.com
Phone: +91 93615 99019

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM

We will make reasonable efforts to review and resolve customer complaints within the applicable timeframes under Indian law.

27. Acceptance

By accessing the Website, registering an account, adding products to the cart or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions and the applicable Website policies.

TOT Trends reserves the right to update these Terms & Conditions whenever necessary.