SHIPPING POLICY
At TOT Trends, we are committed to delivering your orders safely and on time.
Order Processing
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All orders are processed after successful payment confirmation.
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Orders are generally processed and shipped within 10–15 business days from the date of order confirmation or payment.
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Processing time may vary for customized, stitched, or made-to-order products. Customers will be informed if any additional time is required.
Shipping & Delivery
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Orders are shipped through trusted domestic courier partners and/or India Post (Speed Post), depending on the delivery location.
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Delivery timelines are subject to the serviceability and operational schedules of the courier partner or postal authorities.
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While we make every effort to ensure timely delivery, TOT Trends is not responsible for delays caused by courier companies, postal services, natural disasters, public holidays, or unforeseen circumstances beyond our control.
Order Tracking
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Once your order has been dispatched, a tracking ID and courier details will be shared with your registered WhatsApp number.
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Customers can use the tracking ID to monitor the status of their shipment.
Delivery Address
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Orders will be delivered only to the shipping address provided at the time of placing the order.
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Customers are requested to ensure that the shipping address, contact number, and other delivery details are accurate.
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TOT Trends will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
Shipping Charges
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Shipping charges, if applicable, will be displayed during checkout before payment.
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Shipping charges are non-refundable, except where required by applicable law or if the order is cancelled by TOT Trends before dispatch.
Delivery Confirmation
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A delivery confirmation will be sent to your registered email address and/or updated through the courier tracking system once the order has been successfully delivered.
Contact Us
For any questions regarding shipping, order status, or delivery, please contact our customer support team. We will be happy to assist you.
Refund, Return & Cancellation Policy
Cancellation Policy
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Orders can be cancelled only if the cancellation request is submitted within 3 days of placing the order.
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Cancellation requests may not be accepted if the order has already been processed, packed, shipped, or is out for delivery.
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If the order has already been dispatched, you may refuse to accept the package at the time of delivery, where applicable.
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Cash on Delivery (COD) is not available for purchases made through our platform.
Return Policy
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Return requests must be raised within 3 days from the date of delivery.
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Returns are accepted only for products that are damaged or defective upon delivery.
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To process a return request, customers must provide:
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An unboxing/opening video recorded from the moment the package is opened.
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Clear photographs showing the damaged or defective product.
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Return requests without sufficient proof may not be eligible for approval.
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The returned product must be unused, unwashed, in its original condition, and include all original tags, labels, and packaging.
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Products purchased during clearance or sale promotions may not be eligible for return unless they are received in a damaged or defective condition.
Exchange Policy
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Products cannot be returned due to size or fit issues.
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If you receive the wrong size or require a size exchange (subject to product eligibility and stock availability), you may request an exchange within 3 days of delivery.
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The exchanged product must be unused, unwashed, and returned with its original packaging and tags.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Notify our customer support within 3 days of receiving the order.
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Submit the required opening video and supporting photographs.
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Once the product is inspected and the claim is verified, TOT Trends will approve a replacement, exchange, or refund, as applicable.
Products Not Eligible for Return
The following products are not eligible for return unless they are damaged or defective upon delivery:
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Customized or personalized products.
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Altered or stitched products.
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Products showing signs of use, washing, or damage caused after delivery.
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Clearance, sale, or promotional items (unless damaged).
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Any other products specifically marked as non-returnable on the product page.
Refund Policy
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Refund requests must be submitted within 3 days of receiving the product.
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Refunds are approved only after the returned product passes our quality inspection.
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Once approved, the refund will be processed within 7–10 business days.
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Refunds will be credited directly to the original payment method or the customer's registered bank account, as applicable.
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Processing time may vary depending on your bank or payment provider.
Warranty
For products covered under a manufacturer's warranty, customers are requested to contact the respective manufacturer directly as per the warranty terms.
Contact Us
If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team. We will be happy to assist you.